Terms and Conditions

Welcome to Axora Clean! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website and using our services, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website or services.

1. Definitions

In these terms and conditions:

• “We”, “Us”, “Our” refers to Axora Clean.
• “You”, “Your” refers to the customer or website user.
• “Services” refers to the cleaning services provided by Axora Clean.
• “Website” refers to axoraclean.com.

2. Service Agreement

By booking a cleaning service with Axora Clean, you agree to the following:

1. You are responsible for providing accurate information regarding the location, size, and condition of the premises to be cleaned.
2. You will ensure that the cleaning area is accessible and free from hazards.
3. You will secure or remove any valuable, fragile, or sentimental items before the cleaning service begins.
4. You understand that the estimated cleaning time is an approximation and may vary depending on the actual condition of the premises.

3. Booking and Payment

All bookings are subject to availability and confirmation. Payment terms are as follows:

• Payment is due upon completion of the cleaning service, unless otherwise agreed.
• We accept various payment methods, including credit cards, debit cards, and bank transfers.
• Prices for our services are subject to change without notice, but we will honor the price quoted at the time of booking.
• Late payments may incur interest charges.

4. Cancellation and Rescheduling

If you need to cancel or reschedule your cleaning service, please notify us as soon as possible. Our policy is as follows:

• Cancellations made more than 24 hours before the scheduled service will not incur a fee.
• Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee.
• We reserve the right to reschedule or cancel a service due to unforeseen circumstances, such as staff illness or inclement weather. In such cases, we will make every effort to provide you with an alternative date and time.

5. Liability

Axora Clean is committed to providing high-quality cleaning services. However, we are not liable for the following:

• Damage to property caused by pre-existing conditions or defects.
• Damage to items of extreme value or sentimental worth, unless specifically declared and agreed upon in writing.
• Loss or damage resulting from force majeure events, such as natural disasters or acts of terrorism.

Our liability is limited to the cost of the cleaning service.

6. Customer Satisfaction

We strive to ensure your complete satisfaction with our services. If you are not satisfied with the quality of our cleaning, please contact us within 24 hours of the service, and we will make every effort to resolve the issue. This may include a re-clean of the affected areas.

7. Intellectual Property

The content, design, and logos on this website are the intellectual property of Axora Clean and are protected by copyright laws. You may not use, reproduce, or distribute any content from this website without our prior written consent.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Belgium, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Belgium.

10. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on this website. Your continued use of the website and our services after any changes constitutes acceptance of the revised terms and conditions.

11. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:

Axora Clean
[Your Address]
Antwerp, Belgium
[Your Email Address]
[Your Phone Number]

Thank you for choosing Axora Clean!