Privacy Policy

This Privacy Policy describes how Axora Clean collects, uses, and shares personal information of users of our website, axoraclean.com, and our cleaning services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect the following types of personal information:

Contact Information: Name, address, phone number, and email address.
Booking Information: Details of the cleaning services you request, including the date, time, and location.
Payment Information: Credit card details or other payment information necessary to process your payments. This information is processed securely by our payment service providers.
Website Usage Data: Information about how you use our website, including your IP address, browser type, and pages visited.
Communications: Records of your communications with us, including emails, phone calls, and chat logs.

2. How We Collect Information

We collect information in the following ways:

Directly from You: When you book a cleaning service, fill out a form on our website, or contact us directly.
Automatically: Through cookies and other tracking technologies when you visit our website.
From Third Parties: From our payment service providers when processing your payments.

3. How We Use Your Information

We use your personal information for the following purposes:

Providing Services: To schedule and perform the cleaning services you request.
Processing Payments: To process your payments and prevent fraud.
Communicating with You: To respond to your inquiries, provide customer support, and send you updates about your bookings.
Improving Our Services: To analyze website usage data and improve the functionality and user experience of our website and services.
Marketing: To send you promotional emails and special offers, but only if you have opted in to receive such communications.
Legal Compliance: To comply with legal obligations and protect our rights.

4. How We Share Your Information

We may share your personal information with the following third parties:

Service Providers: We share information with third-party service providers who help us operate our business, such as payment processors, customer support providers, and marketing agencies.
Cleaning Staff: We share your contact and booking information with our cleaning staff to enable them to perform the cleaning services.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

We do not sell your personal information to third parties.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Using secure servers to store your information.
Encrypting sensitive data, such as payment information.
Limiting access to your information to authorized personnel only.
Regularly updating our security systems and procedures.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

Access: You have the right to access the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete information.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Objection: You have the right to object to the processing of your personal information for marketing purposes.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact information provided below.

7. Cookies

We use cookies and other tracking technologies to collect information about your use of our website. Cookies are small data files that are stored on your device. You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website and services after any changes constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Axora Clean
[Your Address]
Antwerp, Belgium
[Your Email Address]
[Your Phone Number]

Effective Date: [Date]